Its bungling over my late sister’s pension has been distressing
After my sister died in February, Legal & General wrote to me, stating I was entitled to £14,000 from her pension plan. This was followed by documents I was required to submit, all of which were clearly intended for my son who has the same name, but a different address. I advised them of their mistake and they sent updated papers which, again, related to my son, and this time disclosed the amount. I called again, and was told I wasn’t a beneficiary after all.
Meanwhile, my bereaved 89-year-old father, who also shares my name, was notified that he was due to receive £19,000 from his daughter’s pension fund. Again, the letter was intended for my son, but L&G had sent it to the wrong address.