The site rejected my request to pay for new locks and refused to discuss it further
Can you please ask Airbnb how it allowed a fraudster to stay in my house and steal my speakers and keys? I rent out my home in east London whenever I go back to Ireland to visit family. In July I accepted a request from a woman called Clare who had a verified profile and past reviews, and all seemed well. The keys were left in the lockbox as usual, the guests checked themselves in – and then threw a house party. When I returned I found my £600 speakers were gone along with the house keys. I had to spend £400 replacing the locks.
Airbnb rejected my request for reimbursement and refused to discuss it further. However, after I tracked down Clare, it emerged that her account had been taken over fraudulently, and that Airbnb had been made aware of this fact on the day of the booking by her credit card company, Barclaycard.