“Customer is the most important visitor on our promises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is a part of it. We are not doing a favour by serving him. He is doing us favour by giving us an opportunity to do so.” – Mahatma Gandhi
Have you ever wonder what is the ace on being able to handle customers well? Let me tell you this even is customers are angry or not it depends on how people deal with it. In the end of each line customers are waiting for questions to be answered they may be very irritating at times but they also would like to feel respected and important.
- Remember that they are the most important visitor. They may not be a close friend, love one or even a family member but they are also important like those of friends.
- Treat them with respect. No matter how they respond to every answer we tell them, they can be irritating, angry and demanding remember to respect them.
- Listen attentively to their demands. Even though they are at the end of the line they would also feel that you were not listening to the questions they are asking.
- Respond to their request immediately. There are customers who can’t wait and needs assurance to their request granted by the customer support, all you need to do is assure them that they will be given proper answers to their request.
- Use polite gestures when taking calls or talking to customers. Sometimes customers like asking questions politely if given polite gestures like saying good morning, Hello Ma’am/Sir and lastly say thank you. Because no matter what the customers mood may be when we use polite gestures when talking they would feel that they were given good intentions even though they are at the end of the line with just the tone of your voice they will feel welcomed .
Well I guess this helps,if not a lot but a little will do but if you wanted to add more fell free to say something. These are one way of helping customers and develop good customer support.
