Based on the IDC study, 85% of enterprises mentioned support services as a key differentiator when choosing a vendor to purchase datacenter systems. Technical expertise, effective communication of staff, and support of the software-defined layer were among the key needs highlighted by enterprises. * This IDC study assesses eight support providers and explains its key observations resulting in a vendor’s position in the IDC MarketScape. Complete the form to download the report and read the details before you choose your support vendor.