Steve Webb says IT and human errors are systemic and may also affect tax credits and universal credit
The pension underpayment scandal could be the tip of the iceberg affecting many thousands more people, according to the former pensions minister Sir Steve Webb, who has led the campaign to raise awareness on the issue.
More than £1bn of UK state pensions – an average of £8,900 for each of the 134,000 pensioners affected – has been underpaid due to repeated human errors that were almost inevitable amid complex rules and outdated IT systems, a spending watchdog has said.