D&G cancelled five visits to repair my washing machine, making a mockery of its catchphrase
For several years we have paid Domestic & General £7.99 per month to insure our Electrolux washing machine against the cost of breakdown and accidental damage. In May this year, it began to make strange noises. Through Domestic & General, a visit was made on 4 June by an engineer from 0800 Repair, who diagnosed that a number of parts needed to be replaced. He said these would have to be ordered and a further visit made, but in the meantime the machine could be used.
We were given the date of 25 June for the faulty parts to be replaced. However, this visit was cancelled on the day because one of the new parts was found to be deficient in some way.