IDC tied up with Tata Communications to create a blueprint to establish key best practices and identify markers for teams that manage the heavy lifting in these domains. This blueprint helps to simplify processes in the digital ecosystem, for internal and external customers in the financial services industry (FSI). The framework offers a powerful approach to assist organisations in identifying current inhibitors and future-proofing their network infrastructure. Some key highlights include:
- Enabling a secure digital ecosystem for the financial services industry (FSI)
- Creating a dynamic and scalable API layer to leverage third-party services
- Enabling remote workforce with access to critical systems, databases, applications
- Building a differentiated customer experience