We chose the high street pharmacy because we thought it would be more reliable
I paid £480 for three sets of day two and day eight Covid PCR tests from Boots to be sent to our quarantine address. They didn’t arrive and each time I called I was assured they were on their way. I am currently on day five of quarantine and we have received nothing. I asked for my money back and was told it was non-refundable. I’ve now had to shell out £500 for tests from another provider.
KH, London
Travellers arriving in the UK from amber-list countries face a fine of up to £2,000 if they fail to take a PCR test on the second and eighth day of the mandatory 10-day quarantine. The kits have to be ordered before leaving the country and there have been grim headlines about companies on the government-approved list of providers failing to deliver. You chose Boots because you assumed a high-street name would be more reliable.