A small change meant we were left with no flights, no money, and no honeymoon
A 10-minute flight change is costing us our honeymoon! My now husband and I were supposed to get married last year, and in January 2020 booked a honeymoon in Santorini for September via Expedia. When Covid intervened, the hotel booking was deferred for a year and a credit note issued for the flights. We rebooked the flights with the voucher and were charged a £40 admin fee for the privilege.
Two months later, Expedia informed us that the airline, Lufthansa, had changed the flight time by 10 minutes. Its email said that we didn’t need to do anything if we accepted the change. Then, out of the blue, Lufthansa issued a partial refund. In July, two months before our honeymoon, we were told Lufthansa was claiming that we had cancelled the flight and that there would therefore be no further refund.