Online trade at The Works boomed during the Covid crisis but now it faces new challenges, from higher costs to supply chain issues
If you were trying to invent a retailer aimed at people stuck at home you might come up with the formula for The Works, with its cheap jigsaws and books, craft kits and school supplies.
The discounter emerged as a Covid winner as the privations of lockdown made its website and its stores, when allowed to reopen, the go-to place for people who took up hobbies such as drawing, card-making and puzzling.