Survey found customers who had been victims of scams often struggled to contact their bank
The UK’s biggest banks are failing to properly help fraud victims, leaving them “feeling abandoned at a time of crisis and exposed to future scams”, the consumer group Which? has claimed.
Which? found that customers often struggled to contact their bank after they had been a victim of a scam, including one HSBC customer who waited a total of seven hours on hold and racked up a £50 phone bill.