Disabled or elderly passengers will no longer have to book hours or a day in advance to travel
Disabled or elderly passengers who need assistance to board trains will be able to turn up and travel rather than book six hours ahead, under a scheme launched by South Western Railway.
The launch of “assisted boarding points” at stations on SWR, one of Britain’s biggest networks, allows passengers to contact a customer service team who then alert the guard on the next available train to ensure assistance is provided.