Competition and Markets Authority ends four-month investigation saying it cannot justify expense
The competition regulator has dropped its investigation into whether British Airways and Ryanair broke the law by failing to offer customers refunds who couldn’t legally take their flights because of pandemic restrictions – but said the airlines should have given them their money back.
The Competition and Markets Authority (CMA) said it is scrapping its four-month investigation due to a “lack of clarity in the law [which] makes it insufficiently certain that it would be able to secure refunds for customers”.