I’ve emailed the theatre and the agency, Encore Tickets, but just get an automated reply
Last year I used the Encore Tickets website to purchase four tickets to see The Shark is Broken at the Ambassadors theatre in London. The performance was supposed to be in May 2020 but it, along with everything else, was cancelled. I have emailed both the Ambassadors theatre and Encore Tickets and I get the same message: “Don’t worry, we will get in touch with you when we have information about the performance you have got tickets for.”
The thing is the Ambassadors is now advertising this play and selling tickets for it and I have heard nothing. I cannot speak to a real person; all I get is an email telling me that they are working through thousands of similar emails, and that they will be in touch soon. I have spent £221 on tickets and it seems that they have abandoned me – what is going on?