To pay out on my father’s policy the company wanted information no one could hope to provide
Way back in 1955, my parents both took out life insurance policies with the Prudential. In 1993 they were told by the company that the policies were “paid-up”, meaning they no longer had to pay any premiums, but the policies would remain active until their death.
Sadly my father passed away aged 93 in May this year. However, my attempt to claim the £7,250 due to my mother has been turned down. The Prudential is insisting that it must see the original policy document or proof of my father’s occupation or address – from 1955.
My mother, aged 86 and currently recovering from surgery to deal with pancreatic cancer, cannot recall where exactly they were living when they bought the policy, as with many young couples at that time they moved regularly, often renting rooms or staying with relatives. Somewhere along the way, the policy document was lost.
My mother, who is also insured and is a customer of the Pru, is the beneficiary, but the company won’t budge. It has been regularly writing to my parents at their Stevenage address since they moved there in 1964, including the latest statement of account sent in July.