Number of people asking ombudsman for help rose by 66% between April to end of June
Banks need to do more to treat people fairly when they are the victim of scams, according to the UK financial sector’s official complaints body, which is finding in the customer’s favour in three-quarters of such cases.
The Financial Ombudsman Service said the number of people asking it for help with fraud and scam problems was up 66% in the period 1 April to 30 June, compared with the same three months in 2020.