先週より開催しているクラスメソッド主催のオンラインカンファレンス、Developers.IO 2021 DECADEにてZendesk Explore：「Support」の4つのデータセットを理解するというタイトルでセッ […]
Dashboard of Solved ticket in Month and Solved & Unsolved Tickets by Agents Queries in Zendesk Explore
Zendesk A cloud-based help desk management solution offering a customer service portal, knowledge base, and on […]
Quick Guide to Zendesk Trial Account Setup
Zendesk is a customer ticketing system that allows companies a method of tracking and responding to customer s […]
Zendesk Explore For Query of Solved Tickets and Full Resolution in a Month
Zendesk A cloud-based help desk management solution offering a customer service portal, knowledge base, and on […]
Auth0を使ってZendeskのユーザー属性を追加してみました
コンニチハ、千葉県民です。 上記記事の続きであります。 ZendeskがSAML認証システムに求めるユーザーデータは、ユーザーの姓名とメールアドレスだけですが、 より多くのデータを追加で渡してみようと思います。 Zenデ […]…
Zendesk acquires AI automation startup Cleverly to advance customer service
Zendesk is looking to grow its customer service capabilities, and today it announced the acquisition of early-stage artificial intelligence startup Cleverly. Financial terms of the deal are not being publicly disclosed at this time and Cleverly has not been entirely public about the size of its funding. Founded in 2019, Cleverly is based in Lisbon, […]
Talkdesk’s valuation jumps to $10B with Series D for smart contact centers
Talkdesk uses artificial intelligence and machine learning to improve customer service for mid-market and enterprise businesses.
Auth0を使ってZendeskにログインしてみました
コンニチハ、千葉です。 Zendesk と Auth0 を連携し、SSO(シングルサインオン)を想定した設定をしてみます。 やってみて、かなり簡単に連携できることがわかりました。ということで、早速やってみましょう。 やっ […]…
Introduction To The Zendesk Way
Customer Service is a 10 billion dollar industry. The broader CRM market is a 60 billion dollar industry. They […]