Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]
3 ways to humanize support automation
Your bot is an extension of your company and is likely to be the first interaction a customer will have on your website or app. Use this opportunity to showcase the qualities your customers want.
Wefight answers questions about chronic illness with its virtual assistant
Meet Wefight, a French startup that has developed more than a dozen apps to help people suffering from chronic illness. Using a basic chatbot interface, people can ask questions and get answers about their illness. The startup recently raised a $11.6 million (€10 million) funding round from Digital Health Ventures, Impact Partners, as well as […]
Zendesk acquires AI automation startup Cleverly to advance customer service
Zendesk is looking to grow its customer service capabilities, and today it announced the acquisition of early-stage artificial intelligence startup Cleverly. Financial terms of the deal are not being publicly disclosed at this time and Cleverly has not been entirely public about the size of its funding. Founded in 2019, Cleverly is based in Lisbon, […]