Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]
Daasity investing $15M in data so consumer brands can do more with it
Brands can collect customer data from dozens of touch points, analyze it and make smarter decisions about how to market their products.
Fresh round of $355M lifts online checkout company Bolt into decacorn territory
This newest raise comes just three months after Bolt took in a sizable $393 million in Series D funding.
Shopify の 購入ボタンを設置してみる
こんにちは、 Gaji-Labo 横田です。今日は Shopify の購入ボタン（Buy Button）機能の設置について簡単に紹介します。 Shopify の 購入ボタン（Buy Button） とは 外部のウェブサイ […]
Amazon ConnectにShopifyの顧客情報や購入履歴を連携させる
いわさです。 Amazon ConnectにはCustomer Profilesという機能があり、外部サービスと顧客情報の連携を行うことが出来ます。 先日Shopifyに対応したので試してみました。 仕組みとしては、Sh […]
4 strategies for setting marketplace take rates
One of the most important things founders should remember is that maximizing the take rate of the platform is not the goal.
YouTube plans week-long live shopping event, following tests of livestream shopping with creators
YouTube announced earlier this year it would begin pilot testing livestream shopping with a handful of select creators. Now, the company is ready for a larger test of its live shopping platform with plans to host a week-long live shopping event, “YouTube Holiday Stream and Shop,” starting on November 15. The event will allow viewers […]
Fintech founders can learn a lesson about frugality from these industry leaders
Venture-backed fintechs raised a record $30.8 billion in the second quarter of this year, up 30% over the same quarter last year. But how are fintech founders spending it all?
China roundup: Tesla supplier CATL to buy Canada’s Millennial Lithium
Hello and welcome back to TechCrunch’s China roundup, a digest of recent events shaping the Chinese tech landscape and what they mean to people in the rest of the world. China’s anti-competition tech crackdown continues to redefine the dynamics among the country’s internet giants, leading to collaboration between Alibaba and Tencent in the payments race. In […]
TikTok’s new ad products invite users to interact with taps, swipes, likes and more
TikTok this week presented its new plan to ramp up advertiser investment in its video platform with the expansion of e-commerce, a new promise of “brand safety” and the launch of several new and interactive ad formats, ranging from clickable stickers to “Choose Your Own Adventure”-type ads to “super likes” and more. The additions, the […]