Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]
Norby raises $3.8M for an all-in-one creator marketing platform
Early in the pandemic, Nick Gerard, Steven Layne, and Samantha Safer Valentine had a hit on their hands. In the era before Zoom fatigue set in, the trio launched Mainstream Live, a website and newsletter that curated live virtual events across platforms and gave people text-based reminders to check them out. “We started with the […]