Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]
Snapchat knows you want to see what you’d look like in the metaverse
Snapchat released an Avatar lens AR filter today, which makes you look like a Sims character. Or, in more modern parlance, it makes you look like what you’d look like in the metaverse. To use the lens, open your camera in the Snapchat app to scan the QR code on Snapchat’s website, then look at […]
3 ways to humanize support automation
Your bot is an extension of your company and is likely to be the first interaction a customer will have on your website or app. Use this opportunity to showcase the qualities your customers want.
YouTube and Snapchat were asked to defend their apps’ age ratings in Senate hearing
YouTube and Snapchat were asked by lawmakers to defend whether or not their respective social media apps were appropriately rated on the U.S. app stores, given the nature of the content they hosted. In a line of questioning led by Senator Mike Lee (R-UT), Snap was given specific examples of the types of content found […]
AI-driven voice assistant PolyAI raises $14M round led by Khosla Ventures
“Conversational AI” startup PolyAI, based out of London, has raised $14 million in a funding round led by Silicon Valley’s Khosla Ventures, with participation from existing investors (Point72 Ventures, Amadeus Capital, Sands Capital Ventures, Passion Capital and Entrepreneur First). This follows their $12 million Series A, and will provide resources for further U.S. expansion beyond […]
Telegram tops 1 billion downloads
Popular instant messaging app Telegram has joined the elite club of apps that have been downloaded over 1 billion times globally, according to Sensor Tower. The Dubai-headquartered app, which was launched in late 2013, surpassed the milestone on Friday, the mobile insight firm told TechCrunch. As is the case with the app’s chief rival, WhatsApp, […]
Stipop offers developers and creators instant access to a huge global sticker library
With more than 270,000 stickers, Stipop’s library of colorful, character-driven expressions has a little something for everyone. The company offers keyboard and social app stickers through ad-supported mobile apps on iOS and Android, but it’s recently focused more on providing stickers to developers, creators and other online businesses. “We were able to gather so many […]
LOVE unveils a modern video messaging app with a business model that puts users in control
A London-headquartered startup called LOVE, valued at $17 million following its pre-seed funding, aims to redefine how people stay in touch with close family and friends. The company is launching a messaging app that offers a combination of video calling as well as asynchronous video and audio messaging, in an ad-free, privacy-focused experience with a […]
Messenger celebrates its 10th anniversary with new features and a plan to become the ‘connective tissue’ for real-time experiences
To celebrate its ten year anniversary, Messenger today announced a handful of new features: poll games, word effects, contact sharing, and birthday gifting via Facebook Pay. But beyond the fun features, Facebook has been testing a way to add voice and video calls back into the Facebook app, rather than on Messenger. “We are testing […]
Anonymous Snapchat app Sendit surges with 3.5M installs after Snap bans Yolo and LMK
In May of this year, Snap banned two Snapchat platform apps that allowed users to send anonymous messages, Yolo and LMK, following a lawsuit filed on behalf of a mother whose son died by suicide after being bullied through messages on the apps for many months. In the wake of Snap’s ban, another anonymous messaging […]