We used to pay £400 but we suspect the cause is a recently installed smart meterWe are being pursued by Thames Water over a £1,000 bill which it alleges has accrued in six months. We suspect its recently installed smart meter is at fault, but three rec…
Barclays won’t accept I have power of attorney for my father
I have an activation code but it’s not good enough for the bankI’ve been trying to register a power of attorney for my father after my mother died of Covid, but Barclays won’t accept the activation code sent from the Office of the Public Guardian. It i…
Money mules: how young people are lured into laundering cash
Criminals are using students and others to unwittingly move funds through their bank accountsReaders’ £1m losses highlight scale of the UK’s fraud crisisThe job advert seemed timely. It offered between £500-£1,000 a week to work from home as an agent f…
Expedia honeymoon plans ruined in just 10 minutes
A small change meant we were left with no flights, no money, and no honeymoonA 10-minute flight change is costing us our honeymoon! My now husband and I were supposed to get married last year, and in January 2020 booked a honeymoon in Santorini for Sep…
Family ‘in tears’ after Cornwall hotel booking swapped for Uxbridge
Booking through online travel agents can have pitfalls – such as arriving for a luxury holiday only to find it doesn’t existThe five-star Retallack Resort near Newquay is one of Cornwall’s top watersports centres, where guests are housed in self-cateri…
Lloyds froze bank account of charity that helps poor students
Closure was discovered when group tried to make a payment to cover student’s university accommodationWe run a charity that awards scholarships to underprivileged medical students in Zimbabwe. When I tried to make a payment to cover a student’s universi…
My vulnerable father’s struggle to return a faulty John Lewis TV
He has partial sight and limited mobility, but couldn’t get helpMy parents, in their 90s with limited mobility and partial sight, ordered a television from their local John Lewis store and paid for delivery and installation. Two days after installation…
Five-star to no-star: holidaymakers face nightmare in quarantine hotel
When one member of a family tested positive for Covid on a sunshine break to Greece, they had to move out of their luxury hotel to a cockroach-infested roomYulia Brill’s £4,500 package holiday on the Greek island of Rhodes turned into a nightmare on ju…
Brexit pre-settled status: EU nationals in UK face losing out on jobs and housing
Some people cannot prove they are in the country legally because of glitch in digital residency permitsEU nationals living in the UK who apply to change their status risk being rejected by landlords, employers and mortgage lenders because of an anomaly…
Suddenly, my 94-year-old great aunt must leave her care home
It’s being closed for refurbishment and now we have to search for a new place in a pandemicMy 94-year-old great-aunt, along with other residents, has been given six weeks to leave her care home, the Peele in Wythenshawe, which is closing for refurbishm…