We used to pay £400 but we suspect the cause is a recently installed smart meterWe are being pursued by Thames Water over a £1,000 bill which it alleges has accrued in six months. We suspect its recently installed smart meter is at fault, but three rec…
E.ON and Octopus are less than smart over my meter mix-up
I switched to Octopus, but E.ON is still charging me for gasI moved house at the end of March and applied to transfer our new electricity and gas accounts to our old supplier, Octopus.While the electricity switch was fine, moving the gas account has sl…
Sewage could leave Windermere lake ‘ecologically dead’
Campaigners say combination of waste from local plant as well as private septic tanks to blameWindermere could become “ecologically dead” because of the amount of sewage being pumped into its waters, campaigners have warned.Pictures show algal blooms a…
UK energy prices are giving the surest signal of an expensive winter
If there is a political plan to manage a possible crisis – beyond blaming international markets – it is hard to spotHere’s a forecast to alarm the Bank of England, which has only just started preparing us for inflation at 4% by Christmas. Try 6% as soo…
Ofgem opens overcharging inquiry into two electricity producers
Regulator is examining if EP SHB and SSE Generation billed the grid too much to cut their production levelsOfgem is investigating two companies to find out if they overcharged the grid to lower their production levels.The energy regulator said it was l…
Customers of collapsed UK energy suppliers to be moved to E.ON
Ofgem announcement comes as rising gas and electricity prices continue to cause turmoil in sectorMore than 230,000 customers from three collapsed energy suppliers will move to E.ON under plans agreed by the industry watchdog, as soaring wholesale gas a…
This energy price crisis could have been avoided | Letters
Readers respond to the rapidly rising costs of gas and the search for alternative fuelsPerhaps the simplest yet most effective measure that the government could take to minimise the impact of rising wholesale gas prices on the “fuel poor” would be to m…
It seems the Conservatives failed to fix the country while the gas was flowing | Marina Hyde
Britain faces an energy crisis. Will the lights go out just as the Cop26 climate conference begins?Dark days loom – perhaps literally – as Britain’s energy situation moved from a “squeeze” to a “crisis” over the weekend, rising swiftly through the gear…
Kwarteng admits ‘difficult winter’ ahead as energy bills soar
Business secretary says vulnerable customers will be protected, as he distances himself from universal credit cutKwasi Kwarteng has said it “could be a very difficult winter”, with families facing rising energy bills, as he sought to distance himself f…
Kwarteng to hold emergency meeting with gas chiefs over price crisis
Business secretary says he will let small suppliers go bust to protect consumers from higher pricesKwasi Kwarteng, the business secretary, will hold an emergency summit with gas industry chiefs on Monday morning in an effort to contain the fallout caus…