Our home was damaged after torrential rain in July but the company says we are not coveredOne Sunday at the end of July our home, along with most of our neighbours’, was flooded after torrential rain. There was a foot of water in our kitchen. We were a…
UK jobseekers are offered six months of free broadband
Joint TalkTalk and government scheme to tackle digital exclusion gives no-contract uncapped usagePeople looking for work can now apply for six months of free broadband to help them search for jobs.A national programme has been launched by the telecoms …
Family ‘in tears’ after Cornwall hotel booking swapped for Uxbridge
Booking through online travel agents can have pitfalls – such as arriving for a luxury holiday only to find it doesn’t existThe five-star Retallack Resort near Newquay is one of Cornwall’s top watersports centres, where guests are housed in self-cateri…
Homes for sale in castles – in pictures
From a 40-room baronial-style fortress in Scotland to a castellated gatehouse in Gloucestershire Continue reading…
Banks must treat victims of scams more fairly, says UK complaints body
Number of people asking ombudsman for help rose by 66% between April to end of JuneBanks need to do more to treat people fairly when they are the victim of scams, according to the UK financial sector’s official complaints body, which is finding in the …
Lloyds froze bank account of charity that helps poor students
Closure was discovered when group tried to make a payment to cover student’s university accommodationWe run a charity that awards scholarships to underprivileged medical students in Zimbabwe. When I tried to make a payment to cover a student’s universi…
‘40% of my salary goes on house costs’: how soaring energy bills hit one Briton
West Yorkshire worker says rises have cut his savings and he might need to leave the UK to start a family1.9m UK homes lose supplier after two more gas firms go bustJoshua Wheeler-Gaunt, 33, is one of a growing number of people worried about rising ene…
Fraud victim scammed for almost £25,000: ‘They had detailed information’
Merrick Anderson was called by someone posing as a member of Lloyds Bank’s fraud departmentFraud in UK at level where it ‘poses national security threat’Merrick Anderson lost almost £25,000 through an authorised push payment fraud in March.The universi…
Fraud in UK at level where it ‘poses national security threat’
UK Finance says £754m stolen from bank customers in first half of 2021 as scammers capitalised on CovidCoronavirus – latest updatesSee all our coronavirus coverageFraud in the UK has risen to a level where it poses a “national security threat”, accordi…
My vulnerable father’s struggle to return a faulty John Lewis TV
He has partial sight and limited mobility, but couldn’t get helpMy parents, in their 90s with limited mobility and partial sight, ordered a television from their local John Lewis store and paid for delivery and installation. Two days after installation…