No sign of the Moss Bros suit weeks before the wedding and TNT goes backwards on delivery datesI am getting married at the end of this month. In the middle of August, my best man and I visited the Moss Bros store on Oxford Street to hire our wedding su…
Cyclist run over by partially sighted motorist still battling with insurers
Joanna Davies was dragged along the road for 20 metres but has been offered less than half the £11,000 she has claimedA Hampshire cyclist who was driven over by a partially sighted motorist has described her struggle to get the driver’s insurer, Aviva,…
Why is this clean hybrid car taxed at almost the same rate as a Ferrari?
A retired bishop faces a bigger tax bill after swapping his old diesel VW for an environmentally friendly vehicleA retired bishop who replaced a polluting diesel car with a much greener plug-in hybrid model has described the government’s environmental …
Bupa is being a real pain over my dental claim
My wisdom tooth needs to come out but it says the policy only covers ‘active symptoms’I have a medical insurance policy with Bupa that doesn’t cover day-to-day dentistry, except for “surgical operations”. At a recent dental checkup, I was told I needed…
Relax with D&G? Not when it didn’t have me covered
D&G cancelled five visits to repair my washing machine, making a mockery of its catchphraseFor several years we have paid Domestic & General £7.99 per month to insure our Electrolux washing machine against the cost of breakdown and accidental d…
Prudential won’t pay up on our paid-up policy
To pay out on my father’s policy the company wanted information no one could hope to provideWay back in 1955, my parents both took out life insurance policies with the Prudential. In 1993 they were told by the company that the policies were “paid-up”, …
Roaming charges return: how will the dreaded charge affect UK travellers?
If Brexit and Covid wasn’t enough, the extra cost of using a mobile in the EU is making a comebackIf you are planning a winter holiday elsewhere in Europe this year, get ready to pay more to use your mobile phone while away – as roaming charges are abo…
Groupon customers could be due cash refunds after UK watchdog warning
CMA says sometimes only credits were offered, and it wants swift change or court action could followCustomers of the deals website Groupon who were told by the firm they had to accept a credit note could be due cash refunds after the UK’s competition w…
What should I do with a faulty VW electric car in my garage?
I told the lease company I was rejecting the car as it had so many defects but it hasn’t taken it awayCan you please advise me what to do with a new electric car that has been sitting unused in my garage for almost 12 weeks now?In May I took delivery o…
BT is trying to charge me £348 to leave its broadband service
The company had told me I could leave penalty-free, but it is threatening me with debt collectorsCan you please help me as BT is chasing me for £348 in early termination fees despite previously telling me that it would forgo these charges. The broadban…