We used to pay £400 but we suspect the cause is a recently installed smart meterWe are being pursued by Thames Water over a £1,000 bill which it alleges has accrued in six months. We suspect its recently installed smart meter is at fault, but three rec…
E.ON and Octopus are less than smart over my meter mix-up
I switched to Octopus, but E.ON is still charging me for gasI moved house at the end of March and applied to transfer our new electricity and gas accounts to our old supplier, Octopus.While the electricity switch was fine, moving the gas account has sl…
Frozen pensions: Britons living overseas hit by soaring inflation
Basic rate state pension has not risen for thousands who moved abroad and campaigners demand actionMillions of older people will see their pensions rise by 3.1% next spring in a move that will help protect them from the soaring cost of living – but Val…
Regulator drops BA and Ryanair lockdown flights refund case
Competition and Markets Authority ends four-month investigation saying it cannot justify expenseCoronavirus – latest updatesSee all our coronavirus coverageThe competition regulator has dropped its investigation into whether British Airways and Ryanair…
Expedia honeymoon plans ruined in just 10 minutes
A small change meant we were left with no flights, no money, and no honeymoonA 10-minute flight change is costing us our honeymoon! My now husband and I were supposed to get married last year, and in January 2020 booked a honeymoon in Santorini for Sep…
BT faces £600m legal case over landline charges
Up to 2.3m customers face up to £500 payout each after tribunal approves case on alleged overchargingAlmost 2.5 million BT customers could receive up to £500 each after a tribunal approved an attempt to launch a class action against the telecoms compan…
Virgin Media’s recycling promise gets zero marks
I needed to dispose of au unused set-top box and it told me to put it in the binLast year I upgraded my Virgin Media TV package, and, as result, ended up with two set-top boxes I needed to dispose of.One, sent in error, was new and unused. Despite my r…
More Than’s refusal of our flooding insurance claim doesn’t hold water
Our home was damaged after torrential rain in July but the company says we are not coveredOne Sunday at the end of July our home, along with most of our neighbours’, was flooded after torrential rain. There was a foot of water in our kitchen. We were a…
Lloyds froze bank account of charity that helps poor students
Closure was discovered when group tried to make a payment to cover student’s university accommodationWe run a charity that awards scholarships to underprivileged medical students in Zimbabwe. When I tried to make a payment to cover a student’s universi…
My vulnerable father’s struggle to return a faulty John Lewis TV
He has partial sight and limited mobility, but couldn’t get helpMy parents, in their 90s with limited mobility and partial sight, ordered a television from their local John Lewis store and paid for delivery and installation. Two days after installation…