I switched to Octopus, but E.ON is still charging me for gasI moved house at the end of March and applied to transfer our new electricity and gas accounts to our old supplier, Octopus.While the electricity switch was fine, moving the gas account has sl…
Facebook Marketplace to start charging some UK sellers
From January 2022 a 2% fee will apply for items posted directly to customers via the platformFacebook is to start charging UK sellers who use its popular Marketplace a 2% commission if they opt to post items to customers via the platform.Last month the…
Barclays continues to wreck credit rating with mortgage claims
Despite a promise to rectify its mistake, the bank claimed six more times that a reader had paid lateThree weeks ago I featured the case of CS from Norwich whose credit score had been trashed after Barclays falsely claimed he and his wife had not paid …
I can’t get a refund after my theatre show was cancelled due to Covid
I’ve emailed the theatre and the agency, Encore Tickets, but just get an automated replyLast year I used the Encore Tickets website to purchase four tickets to see The Shark is Broken at the Ambassadors theatre in London. The performance was supposed t…
Airbnb fraudster checked out with my keys and £600 speakers
The site rejected my request to pay for new locks and refused to discuss it furtherCan you please ask Airbnb how it allowed a fraudster to stay in my house and steal my speakers and keys? I rent out my home in east London whenever I go back to Ireland …
Barclays’ error has trashed our credit ratings
The bank falsely claims our mortgage repayments are late, and can’t seem to rectify the mistakeWe have a joint mortgage with Barclays but have just discovered that for the last 11 months the bank has been wrongly recording that we paid late. This is co…
Virgin Media’s recycling promise gets zero marks
I needed to dispose of au unused set-top box and it told me to put it in the binLast year I upgraded my Virgin Media TV package, and, as result, ended up with two set-top boxes I needed to dispose of.One, sent in error, was new and unused. Despite my r…
More Than’s refusal of our flooding insurance claim doesn’t hold water
Our home was damaged after torrential rain in July but the company says we are not coveredOne Sunday at the end of July our home, along with most of our neighbours’, was flooded after torrential rain. There was a foot of water in our kitchen. We were a…
JP Morgan launches digital-only Chase current account in UK
Analyst believes offering from US bank ‘will blow the competition out of the water’The US bank Chase has launched its first current account in the UK, prompting one analyst to say it “will blow the competition out of the water”.Offering 1% cashback on …
Going nowhere soon, as passport problems mount
My passport has been stuck with the courier for ages – I’ve missed my holiday and I need to open bank accountsI recently applied for a passport renewal and this was processed quickly by HM Passport Office.Now it is with its courier, TNT, to deliver, I…