When one member of a family tested positive for Covid on a sunshine break to Greece, they had to move out of their luxury hotel to a cockroach-infested roomYulia Brill’s £4,500 package holiday on the Greek island of Rhodes turned into a nightmare on ju…
Why is this clean hybrid car taxed at almost the same rate as a Ferrari?
A retired bishop faces a bigger tax bill after swapping his old diesel VW for an environmentally friendly vehicleA retired bishop who replaced a polluting diesel car with a much greener plug-in hybrid model has described the government’s environmental …
Suddenly, my 94-year-old great aunt must leave her care home
It’s being closed for refurbishment and now we have to search for a new place in a pandemicMy 94-year-old great-aunt, along with other residents, has been given six weeks to leave her care home, the Peele in Wythenshawe, which is closing for refurbishm…
Bupa is being a real pain over my dental claim
My wisdom tooth needs to come out but it says the policy only covers ‘active symptoms’I have a medical insurance policy with Bupa that doesn’t cover day-to-day dentistry, except for “surgical operations”. At a recent dental checkup, I was told I needed…
Boots fails on the PCR delivery test while we are in quarantine
We chose the high street pharmacy because we thought it would be more reliableI paid £480 for three sets of day two and day eight Covid PCR tests from Boots to be sent to our quarantine address. They didn’t arrive and each time I called I was assured t…
Relax with D&G? Not when it didn’t have me covered
D&G cancelled five visits to repair my washing machine, making a mockery of its catchphraseFor several years we have paid Domestic & General £7.99 per month to insure our Electrolux washing machine against the cost of breakdown and accidental d…
Prudential won’t pay up on our paid-up policy
To pay out on my father’s policy the company wanted information no one could hope to provideWay back in 1955, my parents both took out life insurance policies with the Prudential. In 1993 they were told by the company that the policies were “paid-up”, …
Apple refuses a refund after my sister ran up £1,100 bill on ‘bundles’
She has a learning disability and doesn’t know what in-app purchases areI recently found out that my sister, who has a learning disability, unwittingly spent more than £1,100 on 83 Apple purchases over four weeks. She enjoys playing word games and colo…
HMRC’s error entering my date of birth could cost me £10,000
It is blocking me from opening a lifetime Isa to supplement my pension savingsHMRC is blocking me from opening a lifetime Isa to supplement my pension savings because of an admin error it had made. You have to apply before the age of 40 and I did so we…
Groupon customers could be due cash refunds after UK watchdog warning
CMA says sometimes only credits were offered, and it wants swift change or court action could followCustomers of the deals website Groupon who were told by the firm they had to accept a credit note could be due cash refunds after the UK’s competition w…